Refund policy

Return and Refund Policy (revised)

We want you and your pet to be happy with your purchase.

Damaged or faulty items: If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@pinchpaw.com with photos. We'll assess with our supplier and offer a replacement or refund.

Returns: Due to our international fulfillment process, we're unable to accept physical returns in most cases. If a replacement or refund is approved, you generally won't need to send the item back.

Change of mind: We're currently unable to offer refunds or exchanges for change of mind. Please check sizing carefully using our Size Guide before ordering.

Refunds: Once approved, refunds are processed to your original payment method within 5–10 business days.

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