Shipping policy

Shipping Policy

Processing time: Orders are processed within 1–3 business days of purchase.

Shipping time: Most orders arrive within 6–12 business days. In some cases (depending on destination and customs processing) delivery can take longer.

Shipping costs: FREE worldwide shipping on all orders — no minimum purchase required.

Tracking: You'll receive a tracking number by email once your order ships.

International orders: Customers outside Australia are responsible for any customs duties or import taxes charged by their country.

Delays: Occasionally shipments are delayed by customs or courier issues beyond our control. If your order is significantly delayed, contact us at hello@pinchpaw.com and we'll help track it down.